FAQs

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

The payment processor receives the cardholder’s information and communicates with the issuing bank to verify that the card is valid and that the cardholder has sufficient funds to cover the amount of the transaction. Most transactions are processed for both authorization and capture at the same time

each country is different normally medical products are not subject to a tax but in some countries this is not the case. to do with your customs service

all our shipments are covered by insurance.

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